Best way to contact us is to the use the chat button (the Jacoby face) at the bottom right of your screen. Click that to open up the form. You must include your name and email address to send us a message, so we can properly reply to your question. Thank you!
FREQUENTLY ASKED QUESTIONS
All our products are made to order, meaning that each is created as orders are placed, versus having to stockpile inventory. Generally, most of our products are finished in production in around 3 business days after an order is placed before they are ready to officially ship out.
“PREMIER” Products Production Time
Please note that our items that contain the word "Premier" in the product title are completely made from scratch and take longer in production as they are cut and sewn items. Cut and sew means that the fabric / materials are first printed, then cut and then sewn together.
This process creates fantastic results and makes for super amazing products, but it does take longer than our standard products. This process generally takes around 5 to 7 business days, on average for them to be made before they are ready to ship. This is an average time and can be faster and it can be a little be longer due to the complexity of the production process.
We work very hard to make sure every item is made as quickly as possible and should there be any delays beyond the estimated time, we will contact you to let you know what the latest status is.
As soon as your order has been finalized in production, packaged and a shipping label has been created we will send you an email containing tracking information for your package. Please note that some international shipments do not come with tracking information.
If your order is still labelled as "Unfulfilled" this means it has not shipped out yet, but please know that it is in production and you will be notified as soon as they are ready to ship.
Yes. Absolutely. We want you to be happy with what you ordered and if for some reason you are not, we offer returns or exchanges for other sizes or products of equal value if needed.
This is very easy. All you need to do is mail them item(s) back you need to Exchange or Return to the address below. You do not need to include a receipt. We just need your order number, first and last name used to place the order and the size or sizes you need in exchange for your original items. You can simply write this information on a piece and paper and place it in the package.
Please mail all exchanges to the following address:
Lovers Are Lunatics
4206 Watson Ave
Holt, MI 48842
If you live in the UK or EU, you can mail exchanges to the address below:
Attn: Sam Hannan
Lovers Are Lunatics
16 Richard House, Silwood St
London SE16 2SH
After you receive the Shipping Notification email, which contains your tracking number / shipping provider information and is sent once your order is finished in production and ready to ship, please note that it can take several days for the tracking number to become active in the carrier's system.
The reason for this, is that the package labels are printed at the manufacturing facility where the items are made once the items are packaged and ready to ship. They then have to travel from the manufacturing facility to the carrier which is shipping the package. This is why there is a delay in the tracking number you received becoming active. The tracking number becomes active once the carrier receives and scans the package label into their system.
If you go to look up your tracking number and all that it shows is "Status Not Available", that does not mean that your number is wrong or that there is anything wrong with your package. It simply means that the package has not yet been scanned into the carrier's system yet. (see screen shot below). Just give it a few more days and the tracking with become active in their system soon and you can view its progress once it is. This is normal and nothing to be concerned about. If for some reason the status of your tracking number has not changed for over 1 week after receiving it, please contact us and we will get back to you right away regarding this.
When your order status says "unfulfilled" it means that your order has not yet been shipped. When your order is finished in production and shipped, the status will change from "unfulfilled" to "fulfilled".
Not to worry, it will or has already been shipped out in a separate package(s). Lovers Are Lunatics works directly with suppliers across the United States that help us produce our awesome product line.
Some of the suppliers ship direct from their facilities on our behalf. This helps cut down on shipping time and additional costs. We make sure to send out additional shipping information and tracking numbers for all packages that get mailed to you.
All our products go through rigorous quality control checks for any defects or printing errors. However, occasional mistakes or defects are missed. Please review your item(s) carefully before wearing them. If you wear them and then notice a problem, there is less of chance we can issue a full return or exchange.
In order to preserve the longevity of your item(s), please follow the care instructions.
FOR CLOTHING ITEMS:
- Flip garment inside out
- Machine wash on COLD
- Hang to dry is recommended
Need to send us an email? Use the form below.