If you have questions regarding your order, shipment, etc. Please use the chat button located at the bottom right of our screen. Please make sure to provide us with your order number or full name used when placing the order. We generally get back to you within a few hours.
HOW LONG DOES IT TAKE FOR ORDERS TO SHIP AFTER AN ORDER IS PLACED? PLEASE READ
Orders are generally shipped out on average around 5 business days after orders are placed.
The reason for this time frame is that all items on our website are made as each order is placed by our fulfillment teams at various locations across the United States and beyond.
This means that we do not hold ready made inventory for immediate shipment after your order is placed. As soon as your order is placed, it is sent to production by our fulfillment team to be created. This is why orders do not ship out immediately after an order is placed.
We understand this is a unique model, but it allows us to offer you many more options, colors, sizes, product types, while at the same time keeping the costs of operations down, which helps us keep our prices lower for you.
This time frame for production before shipping is an estimate and can often be quicker than 5 business days, but there are times where it can take a bit longer than this. Please know that as soon as your order is finished, we instantly package and place it in the mail to be shipped.
The listed time frame for "Shipping" is for after your order is finished in production and then shipped out.
For example: When you select "Priority Mail 1 to 3 days after fulfillment", that does not mean you will receive your order within 1 to 3 days after your order is placed, it means that once your order is finished in production and "fulfilled", it will then be shipped out via Priority Mail, which takes an estimated 1 to 3 days to arrive, based on your location in the US.
There are also some items on our website that are fully manufactured from scratch and take a bit longer than the estimated 3 to 5 business days, these items listed below, will take around 7 to 10 business days to be made before they ship.
- All Over Print Hoodies
- Shower Curtains
As soon as your order has been finalized in production, packaged and a shipping label has been created we will send you an email containing tracking information for your package. Please note that some international shipments do not come with tracking information.
Please allow up to 48 hours for tracking information to become active in the carrier's system after you receive it.
I DIDN'T RECEIVE AN EMAIL WITH TRACKING INFORMATION
If you did not receive an email with tracking information for your order, you may have entered the wrong email address. If this is the case, you can log into your account on the website and view your order and tracking information there.
If you did not create an account when placing an order, then please use the chat button on the bottom right of the screen or email firstname.lastname@example.org
WHERE CAN I VIEW MY TRACKING INFORMATION?
To view your tracking information, use the link inside of the shipping confirmation email that was sent to the email address that you used when you placed your order.
In addition, you can also log into your account on the website and view your orders where the tracking information is provided.
CONTACTING LOVERS ARE LUNATICS
The best, easiest and fastest way to contact us is by clicking the messenger button on the bottom right of your screen. We generally are able to respond to your questions within a few hours, if not minutes.
If you would prefer to contact us via email, you can use the Contact Form on located on this page.
We look forward to helping you out with any of your questions or concerns. Thanks for your time and interest in Lovers Are Lunatics.
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